The phone never stops.
Calls ring out while your team helps the patient in front of them.
Built in South Africa, for specialist practices
You became a specialist
to treat patients.Not to chase
An AI care team for every patient, from referral to recovery.
Days of admin, done in minutes.
↗Call answered 21:14 · Appointment booked✓
✳Auth #2041 · Bonitas Ready for sign-off✓
◎Scheme called Approved · Ref logged✓
Keeps your practice software✳Keeps your phone number✳Works on WhatsApp✳Built around POPIA✳English, Afrikaans and isiZulu✳Your team stays in control✳
A DAY IN YOUR ROOMS
The work that slows your practice down.
Referrals arrive incomplete.
A WhatsApp photo, no practice number, days of chasing.
Every scheme plays by its own rules.
Different forms, deadlines and channels. Miss one and the account is cut.
Hours on hold.
Just to ask whether an auth was approved.
Patients left wondering.
Families call for news while patients wait by the phone, and your team is already stretched.
Claims bounce back.
Weeks later, for a detail buried in the process.
Meanwhile patients wait, procedures slip, and money you've already earned sits unpaid.
See how it works →THE SOLUTION
Meet your practice's AI care team.
Better for your practice. Better for your patients.
It works on every case, from the first call to the paid claim. Each member knows the whole story, so nothing falls through the cracks.
Front desk
Answers every call and WhatsApp, day or night.
Bookings and routine questions, on your existing number.
Inbound calls →Outreach
Makes the calls your team never has time for.
Reminders, rebookings and thoughtful follow-ups.
Outbound calls →Scheme caller
Waits on hold with medical aids so you don't.
Every answer logged on the case.
Scheme calls →Intake & GP liaison
Reads every referral and chases what's missing.
Complete details before the next step.
Referrals →Authorisations
Prepares, checks, tracks and appeals.
Your team approves before anything goes out.
Authorisations →Prep & recovery
Gets patients ready, checks in after.
Only instructions your practice has approved.
Prep & recovery →Billing
Fixes rejections, follows up balances.
From the first rejection to the final follow-up.
Claims & rejections →Every practice gets a different mix. We start with what costs you most.
HOW IT WORKSA day in your rooms,
A day in your rooms,
with Matic.
Mati briefs the doctor.
Today's patients, anything blocked, one tap to sign.
A referral arrives, already handled.
Read, completed, and the GP updated.
Matic calls the scheme.
While your team sees patients.
Lunch. Every call still answered.
New patients booked, questions answered, messages taken.
A cancellation, filled in minutes.
The waitlist gets the slot, not the voicemail.
Ready for surgery, without a single phone call.
Matic sends the patient everything they need: admission time and place, fasting and medication instructions from your practice, what to bring and expected costs, in their language. It confirms they've understood and flags anything missing days ahead.
Instructions come from your practice. Matic never gives medical advice; anything clinical goes to your team.
Cared for after they go home.
Day 1, 3 and 7 check-ins, reminders for the exercises and follow-ups your team prescribed. Anything worrying goes straight to your practice, so patients never feel forgotten.
Instructions come from your practice. Matic never gives medical advice; anything clinical goes to your team.
After hours, still on it.
A worried family checks the tracking link instead of phoning.
Claims checked and rejections fixed in the background, too.
Review & sign ↖
Signed ✓
↳
Referral letterWHATSAPP · DOCUMENT RECEIVED
Read & filedDemo patient
Bonitas
Knee arthroscopy
Demo GP
● Practice number missing✓ Practice number received
↳ WhatsApp sent to GP’s rooms
↗Dialling
☷Menu
◷On hold 18:42
◌Speaking to agent
↳Approved · Ref logged ✓
YOUR NUMBER · ALWAYS ANSWERED
☎
New patient booked,
Thu 09:00 ✓
Thu 09:00 ✓
TODAY’S DIARY
14:00
Cancellation · Slot available
Slot filled ✓
Yes, please. Thank you ✓
✳ Your practice · WhatsApp
I understand ✓
Auth ✓ · Quote ✓ · Instructions ✓Ready for theatre
DAY 1
How are you feeling today?
👍 GoodDAY 3
Have you done your exercises?
✓DAY 7
Any swelling or fever?
Some swellingSent to Dr Naidoo’s rooms
Callback booked ✓
Callback booked ✓
✳ Your next step
✓Referral received
✓Approved
✓Admission Tue 06:30
THE PATIENT'S SIDE
Every patient, cared for from referral to recovery.
Your patients feel the difference at every step, even when your team is busy.
Referred
In good hands from day one.
“We've got your referral. Here's what happens next.”
Booked
No phone tag, any time of day, in their language.
“You're booked with Dr Naidoo, Thu 09:00.”
Approved
No chasing or waiting by the phone.
“Good news: your procedure is approved.”
Ready
Clear practice-approved instructions, with no last-minute confusion.
“Admission Tue 06:30, Ward 3. Tap to confirm you've read your instructions.”
Home
Check-ins on days 1, 3 and 7; concerns go to your team.
“How are you feeling today?”
Settled
Clear costs and a simple way to pay.
“Your account is settled. Thank you.”
YOUR PRIVATE TRACKING LINK✓ Referral received✓ Approved✓ Admission Tue 06:30
And a tracking link, so families can check progress instead of phoning.
Instructions come from your practice. Matic never gives medical advice; anything clinical goes to your team.
See patient tracking →THE SCHEME CALLER
We sit on hold. Your team doesn't.
Matic phones the medical aid, works through the menu, waits on hold, gets the answer and logs it on the case. Built and tested for the schemes your practice deals with most.
01Dialling
02Menu
03On hold 23:41
04Speaking to agent
05Approved · Ref logged ✓
WHAT CHANGESSomething for everyone
Something for everyone
in your practice.
Every practice gets a different mix. We start with what costs you most.
01 / THE PATIENT
The patient
Always knows what's next, in their language.
✳ Your next step
✓Referral received
✓Approved
✓Admission Tue 06:30
Siyabonga ✓
02 / THE DOCTOR
The doctor
Signs motivations from WhatsApp, and knows tomorrow's list is ready.
MATI · WHATSAPP
Good morning Dr Naidoo. 6 patients today. 1 motivation waiting for your signature.
Review & sign ↖
Signed ✓
03 / THE RECEPTIONIST
The receptionist
No more phone tag or hold music.
TODAY’S CALLSIllustrative call log
08:15Answered by Matic✓
09:40Answered by Matic✓
12:45Answered by Matic✓
14:10Answered by Matic✓
04 / THE PRACTICE MANAGER
The practice manager
The whole month on one page.
Auth packsdays → minutesRejectionsfound at month-end → fixed same dayMissing referral detailsdays of phone tag → requested instantlyAfter-hours callsvoicemail → answered
Calls answered0
Auths approved0
Rejections fixed0
Money collected0
05 / THE REFERRING GP
The referring GP
Always knows their patient is in good hands.
WHATSAPP · GP’S ROOMS
Your patient is booked for Tue ✓
Delivered ✓✓Thank you for keeping us updated.
06 / YOUR BOTTOM LINE
Your bottom line
Auths on time, rejections fixed, nothing written off.
Recovered this monthR0Auths on time · Rejections fixed
Illustrative figureFOR YOUR TEAM
Meet Mati →Meet Mati, your AI agent.
Ask Mati anything about your practice, on WhatsApp, web or by voice. Mati answers, and acts.
ILLUSTRATIVE CONVERSATION
✳ MATI
4 of 5 patients are ready for tomorrow. Mrs Dlamini's auth needs your signature.
Signed ✓ · Sent to Momentum
BUILT AROUND YOU
Built around your practice, and your patients.
“Everyone was doing their best. The system around them just wasn't built for it.”
A week in hospital showed me how an incomplete referral, unreturned calls and missing updates can leave a family waiting. Matic gives busy teams the capacity to keep each patient informed and each case moving.
Read our story →A FEW ANSWERS
Good questions. Clear answers.
Do we have to change our practice software?
No. Matic works alongside what you already use.
Can my receptionist still answer the phone?
Yes. You choose when Matic answers: after hours, when your team is busy, certain call types, or all day.
Will patients know they're talking to AI?
Yes. Matic always says it is an AI assistant, and patients can ask for a person at any time.
Can Matic really call the medical aids?
Yes. We build and test it for the schemes you use most. If a scheme needs a person, the call is prepared for your team.
Do we need a new phone number?
No. You keep your number.
Will this replace my staff?
No. It handles repetitive work so your team has more time for patients and decisions that need a person.
Is patient information safe?
We put a POPIA operator agreement in place before we start. Every action is logged, and patient information is never used to train AI.
How much does it cost?
Every practice is different, so we quote after your free admin health check.
Which specialties?
Specialists who do procedures: orthopaedics, ENT, gastroenterology, urology, gynaecology and similar.
What happens if a patient has a medical question?
Matic never gives medical advice. Anything clinical goes straight to your team.
Does Matic send information to a scheme without approval?
No. Your team approves before anything reaches a scheme, and incomplete cases are blocked.
A HEALTH CHECK FOR YOUR ADMIN
Book your free admin health check ↗Find out where your practice is losing time and money.
We'll review your last three months of calls, referrals, auths and rejections, and show you exactly where the leaks are. Free, no obligation, and you keep the report.